Benefits Offered    Medical, 401K
Employment Type    Full-Time

Neoscope is a leading Managed IT Services provider in NH. We take pride in our high client satisfaction, cutting edge technologies and services. We strive to maintain a culture that promotes team work, a balanced home and work life and opportunity for learning, growth and advancement. We believe in the power of purpose, values and getting things done. We are looking for our next Service Desk team member to join us on our way to being the best and largest Managed Services Provider in NH. Thank you for your consideration.

We work with NH Works, WOIC/OJT program participants. Find out if you are eligible here >> http://www.nhworks.org/

GENERAL SUMMARY:

The Tier I Desktop Support Engineer is responsible for handling tickets associated with end client issues assigned by our Service Desk Coordinator. Maintaining a professional demeanor, ensuring client satisfaction and timely resolution or escalation are essential in this position.

Essential Duties and Responsibilities:

  • Provide excellent customer information technology support services to end users
  • Provide support via phone and e-mail
  • Attain Service Level Agreement metrics per our agreements with our clients
  • Provide end-user troubleshooting and support to internal and external customers..
  • Properly track and record service related work and time in our Professional Services Automation software (Autotask).

Knowledge, Skills, and/or Abilities Required:

  • Able to perform basic troubleshooting of Windows stand alone and Windows networked PCs.
  • Strong customer relationship skills, able to communicate in a respectful and professional manner during service calls.
  • Excellent listening and communications skills, both verbal and written.
  • Organized, detail oriented and self-motivated.
  • Ability to follow procedures and protocols.
  • Ability to provide and maintain detailed documentation on each job.
  • Strong computer skills and the ability to effectively communicate through e-mail and phone.
  • Intermediate knowledge of networking, printers, Internet communications protocols.
  • Working knowledge of all Microsoft Workstation Operating Systems and Applications.
  • Ability to remain in contact with the client through the closure of the incident.
  • Problem-solving abilities and ability to meet reasonable deadlines.
  • Ability to build positive and collaborative relationships.
  • Willingness to develop professionally.
  • Ability to work with little supervision and work within a team.

Experience and Education Requirements:

  • 1-3 years Business level Microsoft Operating System and Domain troubleshooting experience required.
  • A+ Certification a plus
  • NET+ Certification a plus.
  • Microsoft Certified Professional (MCP) a plus.
  • Familiarity with Autotask and/or Continuum a plus
  • Basic understanding of Managed Services required

Working Conditions/Benefits:

  • Modern professional office environment.
  • Team values
  • Family principals
  • Success driven
  • 2 weeks accrued vacation per year (available after 90 days)
  • Paid holidays
  • Relaxed environment
  • Opportunity for growth

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

When applying, please include a career “objective”, what are you aspirations, what are your next steps , what do you wish to be doing in your next position and why? Thank you!!

About Neoscope:

Founded in 2006, Neoscope is a rapidly-growing expert provider of information technology solutions for businesses, municipalities, and schools. Our staff strive to fulfill the diverse needs of organizations by leveraging technology to increase efficiency. Our professional scope ranges from infrastructure systems design and engineering to custom software application design and development. Our vendor partnerships with industry titans allow us to design and implement scale-able and affordable solutions; we analyze the specific requirements of an organization and design a tailored solution to fit their needs and budget.