Neoscope Technology Solutions, a leading managed IT service provider in Northern New England, has expanded its client services portfolio with the addition of Audrey Parsons as Service Desk Coordinator.

Parsons, an IT veteran who most recently served as a Projects Analyst at Cole Haan, will direct Neoscope’s incident control response team and be the company’s Autotask expert. She will assign proper resources for all customer-related events and requests for managed IT services. Parsons will also oversee communications and workflow from first contact to project completion by technicians.

“Audrey brings a wealth of IT experience through a wide range of assignments,” said Timothy Martin, the President and CEO of Neoscope Technology Solutions. “She will help us take SLA delivery and customer service to higher levels. We have enhanced the service desk coordinator position to provide even greater value to our clients and plan to implement customer satisfaction surveys and more detailed client reporting.”

Parsons has extensive experience in enterprise project management and systems support. Her diverse resume includes work in customer service, IT support, solutions delivery, and project analysis.

“Neoscope has a proven track record of setting ever higher standards for managed IT services and I am very pleased to join the team,” Parsons said. “I’ve come from a big corporation and it’s exciting to be part of a growing, dynamic company that strives for the best in customer service and satisfaction.”

Founded in 2006, Neoscope has been recognized as a CRN Next-Gen 250 Solution Provider and a 2013 MSPmentor 250 honoree. Neoscope helps small business, education, and nonprofit clients effectively manage and maintain their IT assets through a comprehensive, proactive and flat-rate fee formula that maximizes cost savings and technology flexibility.