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Adam was and has been a great help with resolving any issues I have had. Thank you!
Excellent friendly and very professional service.
Excellent service as always.
Tanya is always very helpful and knows her stuff.
Great job by Adam – fixed it and works great.
Thank you Tanya for fixing the issue for me
Had an immediate need for resolution to an issue, it was fixed within 15 minutes of the call
I am very grateful that Adam was able to produce this list for me, It saved me hours of work!
This was a time critical issue and it was addressed immediately. Adam is always so helpful and able to fix whatever the issue is.
What was causing an inefficiency was resolved quickly.
It felt great to contact Neoscope, confident that they would be able to fix the issue, quickly.
They were very patient with me and didn’t rush me or make me feel like I was putting them out! I really appreciated that.
Tanya is great! All of our staff like working with her and she is quick to respond to all of us!
Tanya was quick and efficient
I thought they were very affirmative and knowledgeable about the issue I had, and took care of it in a timely manner.
Thank you for the speedy fix.
Thank you so much for the immediate and professioanl response I received. I appreciate it very much.
Keith got me the numbers and then the units ASAP and Ryan installed ASAP. Could have worked better
Neoscope’s representatives have always been receptive, prompt and helpful.
The process was easy, and I was able to resolve the issue with minimal time away from my computer / disruption in work flow.
Pleasant, efficient resolution to my problem.
The update was done within minutes, thanks Tanya
I sent the request shortly before I left and by the time I came in the next day it was done! Kudos to Tanya! She is a pleasure to work with.
I have no complaints to the responsiveness or resolution to my request. Thank you!
Tanya is wonderful! I was working at home when I was unable to log on and she was quick at getting back to me.
Happy for the help! thank you
Polite, helpful, patient and solved our problem. Thank you
As always, patience and professionalism are the 2 words to describe the service!
Adam has the patience of a saint. Big shout our and thank you to him for everything he did to help!
She was very good and emailed me the address. Thanks
Another helpful service call from Tanya!
This was create so fast it made my head spin. Thank you!
This was just a question to Neoscope. I resolved the issue with IPower – our domain provider.
Neoscope was able to rearrange Adam’s schedule to be here days earlier than initial schedule. Adam was able to finish the task very quickly and everything worked as expected.
fixed the problem
It took awhile to get this resolved but Tanya kept me in the loop the whole way and she finally figured it out and resolved the issue.
The highlight of this service call was when Tanya took over. She worked back and forth with me and my limited knowledge our technology situation and made this happen. Very much appreciated.
Took care of my request in a timely manner and got back to me quickly.
Everything was back to normal this morning and Ryan did stop by to check and see.
Both Adam and Tonya are marvelous to work with and solve the issues instantly! It’s always a pleasure to speak with them!
Thank you, Mariellen 🙂
Issue was resolved quickly and in a professional manner.
I appreciate how difficult it was to figure this out, especially as the tech was trying to do this remotely and could not see all screens at one time. Very happy that it is now working!
Neoscope responds very quickly and they are working hard to address the issue. I have contacted them several times in the past few weeks and each representative has been super helpful. Everyone takes time to explain things in a language a non-computer person can understand which is super helpful. Thank you for your hard work and time on trying to fix the problems.
I appreciate all the time and effort Andrew is taking to work with me in resolving the issues I have been experiencing with the changeover to the new servers.
Once identified neoscope is very good at resolution for issues with desktops.
Andrew particularly has always been excellent support
Quick response ! Thank you
As always the team went the extra mile. Thank you
Thank you for your immediate response to tis issue.
They were very helpful
All representatives have always been very professional and helpful. As far as the timeliness, it is often quicker than other times depending on the nature of the issue at hand which I understandable.
It wasn’t a major issue but it was handled very quickly, thanks.
Fast fix to a yearly issue – and set up a fix to prevent same issue for the next five years. Thanks!
I received a response quickly and others in the agency were notified to help me which was appreciated. (It was programs overseen internally).
As always, my hero has saved the day.
Don was great. He had to troubleshoot before he could nail down why there was a problem with my remote log in. I recommend that Neoscope be proactive about this and find out if any other laptops may need the same fix. Thanks, and especially to Don!
As always, Thank you!
I had a question regarding the location of a file and the answer was very quick accurate.
Adam was wonderful and so was Audrey! Thank You both! 🙂
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